Hiserver (StackPork) Terms of Service & Refund Policy (Last updated 2025-07-30)
1. Definitions
“Hiserver (StackPork)”, “we”, “our” – the company providing hosting, cloud-computing, and dedicated-server services.
“Client”, “user”, “you” – the individual or entity purchasing or using our services.
“Services” – all virtual-hosting, cloud-computing, dedicated-server, colocation, and related products we offer.
“Account” – the credentials and profile created after successful registration.
“Acceptable Use Policy (AUP)” – the rules governing how clients may use our services.
2. Account Registration & Responsibilities
Registration accuracy. You must provide true, complete, and current information. Submitting false or misleading details may lead to suspension or termination.
Age requirement. Users must be at least 18 years old.
Account security. Keep login credentials confidential and notify us immediately of unauthorized access. We are not liable for losses resulting from compromised credentials.
3. Payment & Billing
Fees. All services are prepaid (monthly, quarterly, or annually as selected) using the payment methods listed on our site.
Late payment. Overdue invoices may result in service suspension; re-activation fees may apply.
Refunds. Unless a product page states otherwise, payments are non-refundable. Cancelling a service stops future billing but does not credit unused time.
4. Acceptable Use Policy (AUP)
Illegal activities. No hosting, distributing, or promoting content that violates any law (e.g., hacking tools, stolen data, copyright infringement).
Spam & phishing. No unsolicited bulk e-mail, phishing, or deceptive practices.
Resource abuse. Excessive CPU, RAM, bandwidth, or disk I/O that degrades other clients’ experience is prohibited.
Malware & attacks. No software intended to harm, disrupt, or gain unauthorized access to systems or networks.
Unauthorized access. No probing, scanning, or attempting to breach another account or system.
Adult or gambling content requires prior written approval from Hiserver (StackPork).
Violations may lead to suspension or termination without refund; repeated offenses can result in a permanent ban.
5. Service Level Agreement (SLA)
We target 99.9 % network-uptime each calendar month.
Scheduled maintenance and incidents outside our control are excluded from downtime calculations.
If downtime exceeds 1 % in any month, clients may request service-credit equal to the pro-rated loss.
6. Data Ownership, Backups & Security
Ownership. You retain ownership of all content stored on our servers, granting us only the rights necessary to host and transmit it.
Backups. You are responsible for your own backups. While we may offer backup options, we do not guarantee full data recovery.
Security. We employ industry-standard safeguards but cannot guarantee absolute protection against all threats. You must secure your code and applications.
7. IP Address & Network Usage
All IP addresses remain the property of Hiserver (StackPork) and must be relinquished upon service termination.
Using IP addresses for malicious, deceptive, or blacklisted activities is forbidden and may incur penalties.
Exceeding allocated bandwidth may trigger throttling or overage fees.
8. Contract Terms & Termination
Contract length. Services are offered month-to-month unless you select quarterly or annual billing.
Our right to terminate. We may suspend or terminate services for AUP or Terms violations, non-payment, or activities threatening network integrity.
User cancellation. You may cancel any time via the client portal. Unused periods are not refunded.
9. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages, including loss of data, revenue, or business.
Our total liability is limited to fees paid by you for the affected service during the preceding billing cycle.
10. Changes to Terms
We may update these Terms at any time. Significant changes will be announced via e-mail or on our website.
Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
11. Contact Information
If you have questions about these Terms, please contact us at [email protected] .